Let tools organize the schedule.
Use a cleaning management tool to share schedules and track progress, making it easier to coordinate with your existing cleaning team.
Explore AssistBnBFOR VACATION RENTAL HOSTS WORLDWIDE
24/7 Airbnb Guest
Messaging Service.
More time for you.
Outsource Airbnb guest messaging to our team and keep your guests supported 24/7, from pre-booking questions to check-out.Multilingual guest communication for vacation rental hosts worldwide, with practical Superhost know-how.
Per property / monthUS$68Excl. tax · 24/7, 365 days a year
Ask us about overnight-only support.
Even while you rest.
GUESTWe have arrived!
AMASIA GROUPWelcome! Thank you for letting us know you arrived safely. We hope you had a comfortable journey.
Enjoy your stay. If you need anything, we are here for you, 24 hours a day.
Enjoy your stay. If you need anything, we are here for you, 24 hours a day.
24 / 365Prompt replies.
Support around the clock.
Support around the clock.
MultilingualNo limit on the
number of languages.
number of languages.
Superhost experiencePractical know-how
from our own rentals.
from our own rentals.
01 / YOUR TIMEYou love hosting.
You love hosting.
You cannot always be replying.
One more notification before bed.
Late arrivals and questions after dark.
Let someone else cover the overnight inbox.
Guest messages interrupt your day.
Questions arrive at work and on your days off.
Delegate the conversations that keep pulling you away.
Management costs need a rethink.
Keep your cleaning and pricing arrangements.
Outsource just the guest support you need.
KEEP CONTROL OF YOUR RENTALYou do not need
You do not need
full property management.
Keep the operation you know.
Outsource only what you need.
You do not have to hand over your entire rental operation. Use dedicated tools for cleaning schedules and pricing, and delegate daily guest messages. Keep the arrangements that work for you while reducing your workload and management costs.
Let automation adjust the rates.
A dedicated pricing tool can reduce manual rate changes. Configure it around your own pricing strategy and operating priorities.
Explore PriceLabsGive guests a human welcome.
Leave daily guest messaging to Amasia Group. Prompt, thoughtful replies at any hour, with a commitment to 5-star guest care.
Discuss your setup & costsPhysical cleaning and on-site work require your local team. The tools above are external services; check their features, availability and fees directly.
02 / WHAT WE DOVacation rental guest support.
Vacation rental guest support.
From booking to check-out.
Our Airbnb guest messaging service covers the conversations that keep your rental running. We learn your property and house rules, then help guests with booking questions, arrival instructions and support during their stay.
Pre-booking questions
Help guests understand your amenities, location and booking conditions, so they feel confident about choosing your property.
Arrival and check-in guidance
Directions, key collection and entry instructions. We use your property information to help guests arrive smoothly.
Everyday questions and initial support
Wi-Fi, appliances and local information. If a problem arises, we clarify the situation and coordinate with you when needed.
Multilingual support, at any hour
Different languages and time zones are part of hosting. We keep guest messages covered 24 hours a day, 365 days a year.
Check-out and follow-up
From departure instructions to messages after the stay, thoughtful communication continues right through the final exchange.
Better messages and guest guides
Superhost know-how informs thorough improvements to automated messages and guides, reducing repeated questions and making instructions easier to follow.
03 / SIMPLE PRICINGAirbnb guest messaging.
Airbnb guest messaging.
One clear monthly fee.
- 24/7, 365-day coverage
- Multilingual guest support
- Prompt message replies
- Practical hosting know-how
- Operational consultation
- Initial setup support
Guest communication & messaging
US$68/ month / property
Excluding tax · Standard plan
Discuss your propertyFree consultation. We confirm the scope with you.
Agreed before you begin
The standard plan is US$68 per month per property, excluding tax. Substantial guide creation or work outside the agreed plan is quoted separately in advance. Payment arrangements are confirmed before service begins.
The standard plan is US$68 per month per property, excluding tax. Substantial guide creation or work outside the agreed plan is quoted separately in advance. Payment arrangements are confirmed before service begins.
AMASIA GROUPFrom one host to another.
04 / HOST TO HOSTSuperhost experience,
Superhost experience,
working for your rental.
We run vacation rentals too. Our Superhost experience helps us understand both your guests and the realities of ownership. From daily replies to improving automated messages and guides, we bring care to every detail, with a commitment to 5-star reviews.
View our Airbnb profile & reviewsOpens our public host profile. Amasia Group is an independent service, not an official Airbnb service.
“It is reassuring to have support through the night.”
“I switched to Amasia Group because my previous provider did not cover nights. Replies have generally been within about 10 minutes, which has greatly reduced the burden of handling guest messages at night.”
Private property owner · Sendai, Japan
“Lower operating costs and faster guest replies.”
“The property management service I used before was expensive, and I was concerned about operating costs. Switching to Amasia Group helped reduce those costs, and guests now receive answers more quickly.”
Real estate business · Osaka, Japan
Translated from feedback on our Japanese site. These are individual customer experiences, not guaranteed response times or financial outcomes.
A LITTLE MORE TIME FOR YOU30 minutes a day.
30 minutes a day.
15 hours a month.
Small interruptions add up.
See how much time your guest inbox takes, and talk with us about the work you would like to hand over.
Adjust the slider30 min / day
5 min120 min
Estimated monthly reply time hours
Based on a 30-day month. This estimates your current time spent replying; it is not a guarantee that all of that time can be saved.
Discuss this workload05 / GETTING STARTEDStart with a conversation.
Start with a conversation.
Build a setup that fits.
Discuss your rental and support needs
Tell us about your property and the work that takes up your time. We explain the support available and confirm the price.
Share property details and procedures
We review directions, amenities, house rules, common questions, your time zone and local contacts, then agree how to handle messages.
Complete the setup and start support
Once the information and workflow are ready, we confirm your start date and begin supporting your guests.
06 / QUESTIONSGuest messaging service:
Guest messaging service:
your questions answered.
Questions about your rental? We are happy to talk them through.
Ask us in a free consultationDo you support hosts outside Japan?
Yes. We welcome inquiries from Airbnb and vacation rental hosts worldwide. Share your property location, time zone, booking platforms and local emergency contacts so we can agree on a practical support setup before starting.
What is included in your Airbnb guest messaging service?
We focus on guest messaging: pre-booking questions, arrival instructions, in-stay inquiries and related follow-up. We also share hosting know-how and suggest improvements to messages and guides. The exact workflow and escalation rules are agreed during setup.
Is this an Airbnb virtual assistant or full property management?
If you are looking for an Airbnb virtual assistant to handle guest communication, our service focuses on that part of your operation. You keep control of your property, pricing and local team. Cleaning, repairs, on-site visits and full property management are not included in the guest messaging plan.
Can you cover nights, weekends and different time zones?
Our guest messaging service operates 24 hours a day, 365 days a year. We agree on your property’s time zone and escalation contacts during onboarding. Overnight-only coverage can also be discussed.
Which booking platforms can you work with?
Our experience includes Airbnb guest communication. Tell us which booking platforms and management tools you use; we will confirm compatibility and the working method before you sign up.
How quickly will you reply to guests?
Fast initial replies are a priority. Response and resolution times depend on the question and whether we need information from you or your local team. We do not promise that every issue can be fully resolved within a fixed number of minutes.
How much does the service cost?
The standard guest messaging plan is US$68 per month per property, excluding tax. This covers the services listed in our pricing section. Substantial guide creation or work outside the agreed plan is quoted separately in advance. Payment arrangements are confirmed before service begins.
What happens if a guest has an urgent problem?
We can provide an initial response, clarify the situation and contact you under the agreed escalation procedure. On-site action, repair arrangements and emergency services remain with you and your local contacts. Guest messaging support does not replace local emergency services.
How will you communicate with me as the owner?
Whenever your input or approval is needed, we will contact you promptly via WhatsApp or your preferred communication channel. We agree on the contact method and escalation procedure with you during onboarding.
What do you need before getting started?
Please provide property details, directions, check-in and check-out instructions, amenities, house rules, FAQs, your time zone and escalation contacts. We review the information together and confirm how guest messages will be handled.
Can I request support for several properties?
Yes. We can discuss multiple properties, including their different access arrangements, house rules and local contacts. Tell us your property count and expected message volume so we can plan the scope with you.
Can I start with a consultation?
Yes. The initial consultation is free. Tell us what is taking up your time, how you currently manage messages and which parts of guest support you would like to delegate.
LET’S TALKTell us about
Tell us about
your rental.
Tell us where you host, which booking platforms you use and when you need support.
Send your inquiry in English. We will reply by email and help you plan a guest messaging setup that fits your rental.
- Free consultation, even if you are still exploring.
- Ask about overnight support or multiple properties.
- We review your inquiry and reply to your email.
Call our Japan number
+81 90-5246-3434Send an inquiry anytime. For international inquiries, please include your location and time zone.
Free consultation
Hosts worldwide are welcome. Just three required fields; a short message in English is enough to start.
ABOUT AMASIA GROUPBased in Japan.
Based in Japan.
Here for hosts worldwide.
- Location
- 3-3-3 Nipponbashi, Naniwa-ku, Osaka, Japan
- Representative
- Sayo Azekura （畔倉 早代）
- Contact
- +81 90-5246-3434
- Business activities
- Accommodation, property management, real estate consulting and global customer support.
Privacy Policy
YOUR INFORMATION
Privacy Policy
Amasia Group manages the personal information entrusted to us during inquiries and consultations, and uses it only as necessary.
This policy describes how Amasia Group handles personal information collected through this website. By submitting an inquiry, you acknowledge this policy.
Information we collect
We collect your name, business name, email address, telephone number, property count, inquiry details and other information you choose to provide.
How we use your information
We use this information to respond to consultations, explain our services, communicate before and after an agreement, prepare guest support and improve service quality.
Sharing with third parties
We do not provide personal information to third parties without your consent, except where required by law. External services may be used where needed to deliver forms and email.
External form services
This inquiry form uses FormSubmit to deliver messages. Submitted information is handled to the extent necessary to reply to your inquiry and provide consultation support.
Security
We take appropriate steps to help prevent personal information from being lost, leaked, altered or accessed without authorization.
Retention
We retain information for as long as necessary for the purposes for which it was collected, and take appropriate steps to delete it when it is no longer required.
Access, correction and deletion
For requests to access, correct, stop using or delete your personal information, contact us through this form. We respond within a reasonable scope after verifying your identity.
Cookies
This site may use cookies and similar technologies to improve display, prevent misuse and understand how the site is used.
Changes to this policy
This policy may be revised as laws or services change. Revisions take effect when posted on this website.
Applicable requirements
Amasia Group endeavors to comply with applicable laws, guidelines and other requirements relating to the handling of personal information.
For privacy inquiries, please use the contact form above.
Original policy established: June 9, 2026 · Business: Amasia Group
Original policy established: June 9, 2026 · Business: Amasia Group